Last Updated: 16 july 2025

  Our goal at ZARZO is to give you premium t-shirts and accessories. We recognise that you might occasionally need to request a refund or cancel an order. To learn how we handle refunds and cancellations, please read our policy below.

1. Order Cancellation
– If an order has not been prepared for shipping, it may be cancelled within 24 hours of placement.
– Please provide your order details to our customer service team at “contact@zarzo.in” in order to request a cancellation.
– Your order cannot be cancelled once it has been shipped. After you receive the order, you can start the return process.

2. Refund Eligibility
– Refunds are only applicable for:
– Orders canceled within the eligible timeframe.
– Items that arrive damaged or defective.
– Orders with incorrect items sent due to our mistake.
– Refunds are **not** applicable for:
– Items that have been used, washed, or altered.
– Customized or personalized products.
– Sale or clearance items (unless defective upon arrival).

3. Return Process
– To be eligible for a refund, the item must be returned in its original condition, unused, and with all packaging intact.
– You must initiate a return request within 2 days of receiving your order.
– Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items sent).

4. Refund Processing
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed within 7-10 business days to the original payment method.
– If you do not receive your refund within the specified period, please check with your bank or payment provider before contacting us.

5. Exchange Policy
– If you receive a defective or incorrect item, you may request an exchange instead of a refund.
– Exchanges are subject to product availability.
– Customers must follow the return process outlined above for exchanges.

6. Late or Missing Refunds
– If your refund has not been received within the expected timeframe, please:
– Check your bank or credit card account.
– Contact your payment provider, as processing times may vary.
– Reach out to us at “Contact@zarzo.in” if further assistance is needed.

7. Contact Us
For any cancellation or refund inquiries, please reach out to our customer support team:

Email: Contact@zarzo.in
Thank you for shopping with ZARZO. We value your trust and are committed to ensuring a smooth shopping experience!